Business and technology are subject to dramatic changes - today, and even more in the future. Architecture speed and complexity are continuously increasing, a fact that can be taken as both a challenge and an opportunity.

Regardless of whether your business is in technology or you consider technology just a core component for your enterprise, your network needs extensive care. SAS wants you to get the most out of your business, and we can offer you our Network Operation Services - tailor-made; for your company’s specific needs - to achieve this goal in a both professional and economic way.

One of the main advantages of our network operation Services is the modular and continuously expanding structure, following and even anticipating the wishes and needs of our customers.

How Your Organization Benefits

SAS Network Solutions Managed Services provide you benefits you cannot get from other service providers. You get direct access to level two and level three engineers that know your networking and computing systems. By having a small team assigned to your account you get 24/7 support that a single engineer can't provide and individual attention that larger providers only talk about.

SAS offers a range of services plus the technical expertise to tailor the offering to meet your specific business needs.

• Services tailored to your system and business needs

• 24/7/365 customer support

• Proactive maintenance to ensure system and network performance

• 24/7 monitoring

• Small team of engineers assigned to manage your infrastructure

• Remotely viewable escalation system

Services Notes

• All new customers receive a welcome packet of information that describes the services to be provided by SAS Network Solutions, contacts, and escalation procedures. As new services are added the packet of information is modified to keep it current.

• Firewalls are an essential part of security protection. SAS will manage your firewall as part of our network device management services. We also can provide intrusion detection and vulnerability scanning for additional security

• SAS can monitor both server and network performance. If you need this monitoring for your business our engineers will be sure to include it in the services we provide.

Support Notes

• SAS Network Solutions maintains and supports its customers every hour of the day every day of the year.

• New customers receive a welcome packet of information that includes contacts and agreed upon escalation procedures.
   

• SAS provides a problem resolution system called Premium Tracking that customers can access remotely from any Internet connection. All problems whether reported by a customer or discovered by SAS are entered into this system. Customers can follow the progress of problem resolution in real-time from when it is entered into the system until it is resolved